Information Technology

The City of Victorville’s Information Technology Division provides the following services:

Application Administration Services

• Geographic Information System (GIS) Services
• Enterprise and Business Application and System Administration
• Specialized Application and System Administration
• Database Administration
• Document Imaging System Administration
• Audio/Visual System Administration

Communication System Services

• Telecommunications Services including VOIP
• Call Management Services
• Voice Messaging and Paging Services
• Fax Service Administration
• Interactive Voice Recognition (IVR) System Support

Desktop Support Services

• Desktop Hardware support and management
• Desktop System Support (O/S, configuration, profiles)
• Laptop and Tablet Support
• Software Licensing Management
• Productivity application support (Office, Adobe, etc.)
• Standard application support
• Peripheral support and management (printers, plotters, scanners, etc.)
• User Support
• Email Spam Prevention Management
• Virus, Spyware and Malware Prevention Management

Network Services

• Network Infrastructure Management
• Security
• Data Center Management
• Active Directory and Network Policy Administration
• Data Storage Management (SAN)
• Backup and Recovery Services
• System Monitoring
• Virtualization Administration
• Email System Administration
• Remote Site Management

Technology Administration Services

• Technical Documentation
• Project Management
• On-Call/after hours support services
• Maintenance and Support Agreement Administration
• Web Site Administration
• Intranet Administration
• Technology Purchasing Management
• Technology Planning
• Technology Research
• Technology Policy Development
• Standard Practice Development
• Business Process Analysis